Fannie Bay Medical Centre is a modern and new mixed billing medical centre in Fannie Bay that offers patients high-quality comprehensive health care. We have bulk billing available for children under 16 yrs. of age, pension card holders, concession card holders, and DVA card holders. With male and female doctors, the centre is open 7 days a week and has on-site parking for patient convenience.
Our practice is dedicated to the health, safety and wellbeing of all team members, patients, contractors and visitors. In this pandemic environment, we acknowledge additional precautions are required.
Dr Nishant Ranjan MBBS, FRACGP
Is a Fellow of the Royal Australian College of General Practitioners (FRACGP). He relocated to Darwin from Sydney in 2017.
Dr. Ranjan completed his residency at St George Hospital in Sydney.
His training and career cover a diverse range of disciplines, encompassing whole family comprehensive care, with a special focus on chronic disease management, especially Diabetes and its complications, Geriatric medicine, Renal medicine, and all other areas of General Practice.
Dr Hitti Bakshi; MBBS, FRACGP, Diploma in Child Health
Dr Hitti Bakshi completed her Medical Degree at one of the most reputed medical schools, Kasturba Medical College, India in 2004. She has gained Fellowship through the Royal Australian College of General Practitioners and obtained a Diploma in Child Health. She has worked Australia-wide and has an overall experience of 18 years.
Her Special interests are Women’s health, Children’s health, Cervical Screening, and Implanon insertion and removal.
Practice Nurse: Asmita
Admin: Jennifer, Evy
Practice Manager: Joeanne
APPOINTMENTS For appointments please call between 8.30 am and 5.00 pm weekdays, 10.00 am to 1.00 pm on weekends. And we are open from 10.00 am to 4.00 pm on public holidays.
Business Hours may change in the near future.
Appointment are usually made at 15-minute intervals.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or the doctor has been called away.
CANCELLATIONS: If you will not be able to make it to your booked appointment, please let us know as soon as possible by calling the practice. This allows us to offer your appointment to another patient. Failure to cancel your appointment with your GP may result in a $35 non-cancellation fee
AFTER-HOURS If you have an emergency and you need medical care you should always call 000, visit your nearest emergency department or please dial 0422609129. We have designated after-hours doctor available after 5:00pm Monday to Friday, and after 1:00pm Saturday and Sunday. A fee of $250.00 applies for accessing this service.
SERVICES AVAILABLE As well as routine consultations, the following services are available:
Chronic Disease Care
Child and Adult Immunisation
Minor Surgical Procedures
RECALLS AND REMINDERS This practice has a system in place for recalls and reminders e.g. results, pap smears and immunisations. If you don’t wish to be included, please advise your doctor at the time of your consultation. If participating, please ensure all contact details are up to date.
INTERPRETER SERVICES: For patients who may require a translating service, please advise reception at the time of booking so a telephone interpreter can be arranged.
Fannie Bay Medical is mixed-billing practice.
If you are covered by Medicare or Veterans Affairs and present your current card on arrival for your visit, there will be no charge.
If Medicare or Veterans Affairs does not cover you, you will be charged a consultation fee payable at the time of consultation as shown below.
We accept eftpos , mastercard and visa credit cards. We do not have cash in the premises.
There are some consultations that cannot be bulk billed and these include such things as:
· Workers Compensation
· Pre-Employment Medical Examinations
· Insurance medicals
· For patients without Medicare or insurance, our practice only charges the MBS rate and no gap fee.
Example - normal consult $39.10 After hours: $50.55
Results If your Doctor has requested any tests such as X-Rays or Pathology we strongly advise you to come back and discuss the results with your Doctor.
If your results are normal, you will not be contacted by us. If your doctor would like to discuss your results with you we will generally ring you to make an appointment.
Under no circumstances will reception staff report results to patients. Please be aware, test results are confidential and will only be given to you directly, unless you give permission for your doctor to communicate them to another person on your behalf.
PRESCRIPTION For your health and care an appointment is required for all repeat scripts.
REFERRALS: To ensure that referrals are sent to the right practice, this practice has a following procedure: • Doctor gives referral to patient. • Patient brings the referral to reception. • Reception to fax the referral to the referred Doctor. • Referral is given to the patient to take to their appointment.
TELEPHONE CALLS and COMMUNICATION
Generally your GP will be unable to speak with you while consulting with other patients. Your phone query will be handled by our receptionists who will pass the message onto the Doctor or Nurse on duty. We aim to return phone calls before the end of business the same day.
PATIENT HEALTH RECORDS
A patient health record is a detailed, confidential document compiled by a health professional over a period on a person. It is stored securely in an electronic format. Its primary purpose is to: • identify a person accurately • record symptoms and signs • support diagnosis • Document management decisions. Our receptionists will confirm on your arrival that we have the right person booked in. Staff will ask you to give your name, date of birth, and home address each time to ensure that we have the right patient.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and ensure this information is only available to authorise members of staff. Fannie Bay Medical Centre complies with the Privacy Act 1988 and the Australian Privacy Principles 2014 including the way we collect, store, use and disclose health I information.
National Privacy Commissioner
Privacy hotline 1300 363 992.
GPO Box 5218
TRANSFER OF MEDICAL RECORDS
New patients can fill out a form to request medical records transfer. That form is faxed to the previous GP who will send the old medical records. We prefer to receive them in electronic format (XML, or HTML). Any records received as paper printouts will be scanned into patients’ records.
Existing patients’ medical records can be provided for a fee of $30 in electronic or paper format.
The doctors at this practice look after their patients in nursing homes and at home when necessary. Please ask your doctor for more information.
PATHOLOGY—Australian Clinical Labs
We have pathology on site for your convenience; most tests advised by GP’s are bulk billed. Please see the staff for any questions or assistance.
If you have a problem with any aspect of the service you receive at our medical centre we would like to hear about it.
We take your concerns, feedback, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns.
You may contact the Health and Community Services Complaints Commission, if you wish to discuss a matter outside of out Practice. The contact details are
Health and Community Services Complaints Commission
PHONE: 8999 1906
Or 1800 004 474 FAX: 8999 6067
Phone AHPRA on 1300 419 495
PATIENT’S RESPONSIBILITIES TO OUR PRACTICE
Attending this practice involves a relationship with all staff. In order to maintain a healthy relationship both parties must respect each other and have a mutual trust. Our practice tries very hard to provide our patients with a high quality of care and we aim to continually improve our systems and services to help us do it better to care for you. We will gladly listen to your suggestions and complaints and follow them up constructively, as this helps us improve. However, we will not tolerate the following behaviours from our patients:
• violence or threatening behaviour towards any staff member
• yelling at our staff
• verbal abuse or aggressive behaviour to our staff on the telephone
• verbal or physical abuse towards our staff
• angry behaviour towards our staff
• continue to not follow Dr’s treatment advice
• continue to fail to pay your bills