OUR PRACTICE

Fannie Bay Medical Centre is a modern and  new mixed billing medical centre in Fannie Bay that offers patients high-quality comprehensive health care. We have bulk billing available for children under 16 yrs. of age, pension card holders, concession card holders, and DVA card holders. With male and female doctors, has on-site parking for patient convenience.

 

COVID-19

Our practice is dedicated to the health, safety and wellbeing of all team members, patients, contractors and visitors. In this pandemic environment, we acknowledge additional precautions are required.

 

OUR DOCTORS:

​

Dr Mathushinee Mohanachandran
BMED/MD/ FRACGP

​

Dr. Mathushinee Mohanachandran is a General Practitioner with a passion for women’s health and mental health. Originally from Sydney, Dr. Mathushinee completed her medical degree at the University of New South Wales (UNSW) before gaining valuable clinical experience at both Westmead Hospital and the Children’s Hospital at Westmead.

​

She has since transitioned into general practice, where she combines her expertise in primary care with her dedication to supporting women’s well-being and addressing mental health challenges. With a compassionate, patient-centred approach, Dr. Mathushinee is committed to providing holistic care tailored to the individual needs of each patient.

​

Dr. Salah Khan
MBBS, FRACGP, DCH (Diploma in Child Health)

Dr. Salah Khan brings over 25 years of extensive experience in general practice, with a special interest in mental health. After completing his medical education at Karachi University’s Sindh Medical College in 1992,

 

Dr. Khan moved to Australia in 2008. Prior to his move, he also had a stint working in Montreal, Canada, where he gained significant
international experience.

​

Dr. Khan has a strong commitment to mental health. He is known for his compassionate approach and dedication to providing comprehensive care to his patients.

 

Starting July 2024, Dr. Khan will be joining the Fannie Bay Medical Centre, furthering his devotion to healthcare excellence in a new setting.

​​

Practice Nurse: TO BE ADVISED

Admin: Josh & Charlie 

Senior Administrator: Jess

​

APPOINTMENTS

For appointments existing paitents (HotDocs) If you are a new patient requiring an appointment please call between Between our current opening hours or email admin@fanniebaymedical.com.au.
 

Business hours may change in the near future.

​​

Appointment times are usually made at 15-minute intervals. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay, or the doctor has been called away.

 

CANCELLATIONS: If you will not be able to make it to your booked appointment, please let us know as soon as possible by calling the practice. This allows us to offer your appointment to another patient. Failure to cancel your appointment with your GP may result in a $35 non-cancellation fee

 

AFTER-HOURS If you have an emergency and you need medical care you should always call 000, visit your nearest emergency department or please dial 0422609129. We have designated after-hours doctor available after 5:00pm Monday to Friday, and after 1:00pm Saturday and Sunday. A fee of $250.00 applies for accessing this service.

 

SERVICES AVAILABLE As well as routine consultations, the following services are available:

 

Chronic Disease Care

Health Assessment

Mental Health

Women's Health

Men's Health 

Child and Adult Immunisation

Travel Advice

Minor Surgical Procedures

Pre-Employment Medical

WorkCover

Driving Medical 

 

RECALLS AND REMINDERS This practice has a system in place for recalls and reminders e.g. results, pap smears and immunisations. If you don’t wish to be included, please advise your doctor at the time of your consultation. If participating, please ensure all contact details are up to date.

 

INTERPRETER SERVICES: For patients who may require a translating service, please advise reception at the time of    booking so a telephone interpreter can be arranged.

 

PRACTICE FEE

Fannie Bay Medical is mixed-billing practice.

 

If you are covered by Medicare or Veterans Affairs and present your current card on arrival for your visit, there will be no charge.

 

If  Medicare or Veterans Affairs does not cover you, you will be charged a consultation fee payable at the time of consultation as shown below.

 

We accept eftpos , mastercard and visa credit cards. We do not have cash in the premises.

There are some consultations that cannot be bulk billed and these include such things as:

· Workers Compensation

· Pre-Employment Medical Examinations

· Insurance medicals

· For patients without Medicare or insurance,  our practice only charges the MBS rate and no gap fee.

Example - normal consult $39.10 After hours: $50.55          

 

RESULTS

Results If your Doctor has requested any tests such as X-Rays or Pathology we strongly advise you to come back and discuss the results with your Doctor.

If your results are normal, you will not be contacted by us. If your doctor would like to discuss your  results with you we will generally ring you to make an appointment.

​

Under no circumstances will reception staff report results to patients. Please be aware, test results are confidential and will only be given to you directly, unless you give permission for your doctor to communicate them to another person on your behalf.

 

 

PRESCRIPTION For your health and care an appointment is required for all repeat scripts.

 

REFERRALS: To ensure that referrals are sent to the right practice, this practice has a following procedure:        • Doctor gives referral to patient. • Patient brings the       referral to reception. • Reception to fax the referral to the referred Doctor. • Referral is given to the patient to take to their  appointment.

​

TELEPHONE CALLS and COMMUNICATION

Generally your GP will be unable to speak with you while consulting with other patients. Your phone query will be    handled by our receptionists who will pass the message onto the Doctor or Nurse on duty. We aim to return phone calls before the end of business the same day.

 

PATIENT HEALTH RECORDS

A patient health record is a detailed, confidential document compiled by a health professional over a period on a person. It is stored securely in an electronic format. Its primary  purpose is to: • identify a person accurately • record  symptoms and signs • support diagnosis • Document management  decisions. Our receptionists will confirm on your arrival that we have the right person booked in. Staff will ask you to give your name, date of birth, and home  address each time to ensure that we have the right patient.

 

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and ensure this information is only available to authorise   members of staff. Fannie Bay Medical Centre    complies with the Privacy Act 1988 and the  Australian Privacy Principles 2014 including the way we collect, store, use and disclose health I  information.

 

National Privacy Commissioner

Privacy hotline 1300 363 992. 

GPO Box 5218

Sydney 1042

 

TRANSFER OF MEDICAL RECORDS

New patients can fill out a form to request medical records transfer. That form is faxed to the previous GP who will send the old medical records. We prefer to receive them in electronic format (XML, or HTML). Any records received as paper printouts will be scanned into patients’ records.

Existing patients' medical records can be provided, depending on how the medical record is. A fee of up to $180 for complete records in paper form or electroniacl record will be charge. A fee of $ 40 for  XML Tranfers of Records. ​

 

HOME VISITS

The doctors at this practice look after their patients in nursing homes and at home when necessary. Please ask your doctor for more information.

 

PATHOLOGY - COMING SOON 

​

Clincial labs Nighcliff is the closet site 

​

​

Your rights:

 

If you have a problem with any aspect of the service you receive at our medical centre we would like  to hear about it.

 

We take your concerns, feedback, suggestions and    complaints seriously. Please speak to the Practice      Manager or your doctor to discuss your concerns.

Email: manager@fanniebaymedical.com.au

 

You may contact the Health and Community Services Complaints Commission, if you wish to discuss a matter outside of out Practice. The contact details are

 

Health and Community Services Complaints Commission
PHONE: 8999 1906

Or 1800 004 474 FAX: 8999 6067

 

OR

Phone AHPRA on 1300 419 495

 

 

PATIENT’S RESPONSIBILITIES TO OUR PRACTICE

Attending this practice involves a relationship with all staff. In order to maintain a healthy relationship both parties must respect each other and have a mutual trust. Our practice tries very hard to provide our patients with a high quality of care and we aim to continually improve our systems and services to help us do it better to care for you. We will gladly listen to your suggestions and complaints and follow them up constructively, as this helps us improve. However, we will not tolerate the following behaviours from our patients:

• violence or threatening behaviour towards any staff member

• yelling at our staff

• verbal abuse or aggressive behaviour to our staff on the telephone

• verbal or physical abuse towards our staff

• angry behaviour towards our staff

• continue to not follow Dr’s treatment advice

• continue to fail to pay your bills